By using Virtual Call Center Database API, you can send requests towards VCC to get or set any specific data in Virtual Call Center database. In this way you can gather project settings or user information and also add, remove or modify records to keep your contact list synchronized with your custom database. There are several other possibilities which are described in the following chapters.

From now on we refer to Virtual Call Center Database API as DB API. This documentation describes DB API v2. Any previous API version is obsolete.